project work

Product Development/Quality Function Deployment/Voice of the Customer

  • Facilitated product development customer focus groups for Johnson & Johnson.  Conducted focus groups in Brussels, New Delhi, Chennai, Sydney and Miami for technical inputs to a coronary stent device.
  • Conducted focus group and facilitated two teams for Windsor Industries in the development of commercial carpet cleaning devices.
  • After the cancellation of the Crusader project, defined technical descriptors for the next generation of howitzer cannons to meet the new requirements for advanced field artillery systems.
  • Conducted customer focus group and QFD sessions for Biosense Webster (Johnson & Johnson) in the development of their next generation heart catheter.
  • Facilitated a QFD project for GambroBCT to determine customer needs and product specifications for a new generation of blood collection devices.
  • Coordinated, conducted and facilitated extensive customer focus groups for Du Pont Medical packaging in their quest to improve Tyvek® and customer service. 
  • Conducted QFD sessions with Du Pont engineers to determine areas for improvement.
  • Facilitated Voice of the Customer sessions for General Electric.
  • Working with NASA, Texas A&M, and the Center for Commercialization of Space, determined the Voice of the Customer and the technical specifications for conducting experiments in space the first flight of the International Space Station.
  • Taught QFD courses to the engineering faculty and graduate students at the University of Colorado, Boulder.
  • Facilitated numerous QFD sessions for numerous organizations including Johnson & Johnson, Windsor Industries, Baxa Medical, American Express, Earth Grains and numerous divisions of Emerson Electric Company.
  • Facilitated and designed creativity and technology forecasting sessions for Johnson & Johnson Medical at the concept stages of product development.
  • Using QFD facilitated, trained and consulted to Johnson & Johnson Medical in the reconstruction of product specifications and defect classification for an existing product line of catheter devices and several breakthrough technology products.
  • Taught engineers at Clorox, Quality Function Deployment, Hoshin Kanri and Voice of the Customer techniques to improve their current product development methodologies.

Strategic Planning/Organization Development

  • Adjunct faculty member at Regis University teaching courses for the American Society for Training and Development on organizational performance evaluation/assessment and organizational improvement strategies.
  • Process mapped the entire supply chain for three divisions of Cordis (Johnson & Johnson).
  • Conducted executive Hoshin Planning (strategic planning) sessions three divisions of Exabyte, a 50M tape back-up manufacturing organization located in Boulder, Colorado.
  • Created and conducted leadership evaluations and training for upper and middle management employees at Exabyte.
  • Consulted to the Department of Transportation in the implementation of the National Performance Review, a quality initiative mandated to all Federal agencies. Facilitated strategic planning and team facilitation.
  • Customized team building/development training for high-potential employees at McDonnell Douglas and Exabyte.
  • Supported and facilitated high-profile quality teams for Johnson & Johnson Medical focusing on improving their existing New Product Development process.
  • Designed and facilitated missioning, visioning and strategic planning sessions for all divisions chiefs within the Department of the Interior.
  • Analyzed the Colorado division of Roche Chemicals to propose and execute a team development and executive coaching program with top management.
  • Created and facilitated team building sessions with top level executives for Amgen, the world's largest biomedical company.
  • Designed an implementation strategy and training to deploy a Malcolm Baldrige "type" evaluation model for a division of Johnson & Johnson.
  • Designed and facilitated numerous adventure learning sessions for various clients.
  • Conducted team building with top design engineers at Segway Incorporated.

Training/Instructional Design

  • Coached internal consultants in instructional techniques to deliver customized IMPACTure training.
  • Designed and conducted a five-day quality systems auditor training program for Emerson Electric.
  • Trained over 150 auditors in the International Quality Rating System which is a combination of the Malcolm Baldrige, Ford Q-101, ISO, and the International Quality Rating system.
  • This program included advanced auditing techniques. Designed and wrote an intensive customer service training program for a high-tech division of Emerson Electric.
  • Provided public workshops on Neuro-Linguistic Programming for the American Society for Quality.
  • Trained quality systems auditors and high-potential employees at McDonnell Douglas in Neuro-Linguistic Programming.
  • Taught Six Sigma Master Black Belts at Johnson & Johnson Medical Neuro-Linguistic Programming techniques.
  • Working for Finova Financial Corporation, trained Human Resources professionals from around the country in relationship skills.

organizational change

Management's top priority is planning and ensuring that everyone is working on key business objectives.  IMPACTure helps organizations in the design and development of strategies for change and continuous improvement.

Working with executive management teams, IMPACTure facilitates group understanding of the competition, the current environment, and what it will take to become a top performing organization.

We know that change cannot take place unless the organization has a strong strategic focus, listens to their customers and encourages team work.

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